STARTING: 16th, September
ENDING: Not Specified
About the Role
We are seeking an experienced and highly organised Operations Lead to oversee the day-to-day operations of our digital agency. The successful candidate will be responsible for ensuring that internal processes run efficiently, projects are properly coordinated, teams are productive, and client deliverables are completed on time and to the required standard.
The ideal candidate is a proactive problem-solver with strong leadership, project coordination, process management, and communication skills, who can work effectively in a fast-paced digital environment.
Key Responsibilities
* Oversee the agency’s day-to-day operations and ensure smooth workflow across teams.
* Develop, implement, and improve operational processes, systems, and procedures.
* Coordinate projects from initiation to completion, ensuring timelines, deliverables, and quality standards are met.
* Monitor team productivity, workload, deadlines, and overall performance.
* Work closely with department leads to identify operational challenges and implement practical solutions.
* Ensure effective communication and collaboration between internal teams.
* Track project progress and provide regular operational updates to management.
* Identify bottlenecks, inefficiencies, and risks and recommend appropriate corrective actions.
* Support the effective allocation of resources, including people, tools, and operational budgets.
* Establish and maintain operational trackers, reports, dashboards, and documentation.
* Ensure team members are clear on priorities, responsibilities, and expected deliverables.
* Support client-facing teams in ensuring client requirements are properly understood and delivered.
* Coordinate internal meetings, follow-ups, action points, and deadlines.
* Ensure adherence to company policies, processes, and service standards.
* Assist management with strategic planning and execution of business initiatives.
* Drive accountability across teams and follow through on agreed actions.
* Support onboarding and integration of new team members where required.
* Continuously evaluate existing processes and recommend ways to improve efficiency and scalability.
Requirements
* Bachelor’s degree/HND in Business Administration, Management, Operations, or a related field.
* 3–5 years of experience in operations, project management, agency management, or a similar role.
* Previous experience working in a digital agency, technology, marketing, creative, or professional services environment is an advantage.
* Strong project and workflow management skills.
* Excellent organisational and time-management abilities.
* Strong leadership and people-management skills.
* Excellent written and verbal communication skills.
* Strong problem-solving and decision-making abilities.
* Proficiency with project management and collaboration tools such as ClickUp, Asana, Trello, Monday.com, Slack, Notion, or similar platforms.
* Ability to manage multiple projects, priorities, and deadlines simultaneously.
* Strong attention to detail and ability to follow through on tasks.
* Ability to work independently while collaborating effectively with different teams.
* Proactive, adaptable, and results-oriented approach to work.
Key Competencies
* Operations & Process Management
* Project Coordination
* Team Leadership
* Performance Monitoring
* Problem Solving
* Communication & Stakeholder Management
* Time & Resource Management
* Process Improvement
* Accountability & Execution
* Strategic Thinking
What We Offer
* Competitive monthly salary of ₦400,000
* Hybrid work arrangement
* Opportunity to work in a dynamic digital environment
* Professional growth and development opportunities
* Exposure to diverse digital projects, clients, and teams.
LOCATION: Surulere, Lagos Nigeria
LINK TO APPLY: Send their CV to: