Company: 4first Technologies
Location: Owerri, Nigeria
Deadline: 28th October
“About the role
4First Technologies is looking for a professional and patient Customer Service Agent to serve as a point of contact for customer enquiries, complaints, service requests, and general product information. The successful candidate will communicate with customers and partners through company-approved channels, document issues accurately, provide timely updates, and work with relevant teams to resolve problems. The ideal candidate is an excellent communicator who listens carefully, remains calm under pressure, and understands the importance of customer satisfaction, confidentiality, and reliable follow-up.Key responsibilitiesRespond to customer enquiries through approved communication channels.Provide accurate information about the company’s products and services.Record customer complaints, requests, and reported issues.Follow up on unresolved enquiries and keep customers informed.Escalate technical, payment, delivery, or operational issues to the appropriate team.Maintain accurate customer interaction records.Communicate professionally and respectfully with customers.Identify recurring complaints and share feedback with relevant teams.Support customer onboarding and basic product guidance where required.Follow approved customer service procedures.Protect customer information and maintain confidentiality.Prepare basic reports on enquiries, complaints, and resolution trends.Required qualifications and experienceMinimum of an SSCE or equivalent qualification; additional qualifications in Business Administration, Communications, or a related field are an advantage.Strong spoken and written communication skills.Ability to listen carefully and understand customer needs.Professional conduct and a customer-focused attitude.Ability to learn the company’s products, services, and procedures.Good interpersonal and problem-solving skills.Patience, empathy, and professionalism.Basic computer literacy.Ability to document customer issues accurately.Good organisation and follow-up skills.Ability to manage multiple enquiries.Ability to work collaboratively with other departments.Preferred qualificationsPrevious experience in customer service, helpdesk support, call centres, or client relations.Familiarity with CRM or customer support tools.Experience supporting technology products or digital services.Ability to prepare basic customer service reports.Compensation and benefitsOpportunity to develop customer support and technology service skills.Professional development opportunities.Collaborative working environment.Insentive and support.